Deposit Refund Policy

Deposit Refund Policy

Effective Date: 01/01/2025


To ensure transparency and protect both our customers and our business, the following deposit

refund policy applies to all bookings:

1. General Deposit Policy

  • All deposits are non-refundable under any circumstances, except when the business cancels the appointment.
  • Deposits are applied toward the total cost of the jewelry purchased during the appointment.
  • For example:
    • If a customer places a $100.00 deposit and purchases items totaling $110.00, the deposit will cover $100.00, and the remaining $10.00 will be due.
    • If the total purchase is less than the deposit, the remaining balance will not be refunded.
    • Customers are also responsible for any applicable taxes or other fees required under state and federal law, which will be added to the total purchase amount.
  • Refunds, when applicable, will only be issued to the original payment method. Deposits made using cash gift cards or other restricted payment methods are non-refundable under any circumstance, no exceptions. (see Section 5).


2. Business-Initiated Cancellations

  • If the business is unable to fulfill an appointment, the deposit will be refunded in full.
  • Exceptions: Deposits will not be refunded if the cancellation occurs due to:
    • The customer’s address being outside the defined service area.
    • Violations of the outlined booking policies.

3. Rescheduling Policy

  • 48 Hours’ Notice or More:
    • Customers may reschedule their appointment without forfeiting their deposit.
    • Rescheduling is limited to one occurrence per booking. Additional reschedules will be treated as cancellations.
  • Less Than 48 Hours’ Notice:
    • Treated as a cancellation, and the deposit will be forfeited.

4. No-Show Policy

  • Customers who fail to show up for their appointment without prior notification will forfeit their deposit.
  • No-shows are not eligible for refunds or rescheduling.

5. Payment Type Restrictions

To ensure secure and reliable transactions, the following payment restrictions apply:

  • Cash Gift Cards: Deposits made using cash gift cards are non-refundable under any circumstance.
  • Prepaid Debit Cards: Deposits made with prepaid debit cards are restricted and non-refundable.
  • Third-Party Gift Cards: Deposits made with third-party gift cards (e.g., Amazon, Apple, Google Pay) are not accepted. If used, these deposits are non-refundable.
  • Digital Wallet Gift Cards: Deposits made with digital wallet gift cards (e.g., PayPal, Venmo, Cash App) are not accepted. If used, these deposits are non-refundable.
  • Cryptocurrency Gift Cards: Deposits made with cryptocurrency gift cards are not accepted. If used, these deposits are non-refundable.
  • Bank-Issued Gift Cards: Deposits made with bank-issued debit or credit gift cards are non-refundable, even if they allow partial or disputed refunds through issuers.

6. Service Area Restrictions

  • The business operates within a defined service area of 25 miles from 1100 Congress Ave., Austin, TX 78701.
  • Customers must confirm their address is within this service area before booking.
  • Appointments outside this service area cannot be fulfilled, and deposits for these bookings will not be refunded.

7. Special Event and Force Majeure Policies

  • During peak periods (e.g., holidays or special events), deposits are non-transferable and cannot be rescheduled.
  • In cases of unforeseen circumstances (e.g., severe weather), appointments may be canceled or rescheduled at the business’s discretion. Deposits will be retained but may be applied to a future booking.

8. Customer Acknowledgment

  • Customers must acknowledge and agree to this policy during the booking process.
  • By submitting payment, customers confirm their understanding of this policy and accept the outlined terms.

9. Contact Information

If you have any questions or concerns regarding this policy, please contact us:

Phone: (512) 610-0555